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Frequently Asked Questions
1.  How do I get a University of Mary e-mail account?
2.  Do you have computer labs available for students?
3.  How do I log in and use my.umary.edu?
4.  Do I need to bring my own computer and printer to campus? 
5.  Do I need a notebook or a desktop computer? 
6.  Do I need a new computer? 
7.  What operating system do you recommend? 
8.  Do I need any other software?
9.  How do I get my computer connected?
10. How do I get wireless access on my laptop?
11. What about support? 
12. My wireless works but the wired connection does not?

1. How do I get a University of Mary e-mail account?
All students registered at the University of Mary automatically get a U-Mary e-mail account. You will receive your e-mail information at student verification.

2. Do you have computer labs available for students?
Yes, we have several large computer labs across campus, plus smaller labs in all residence halls.

3. How do I log in and use my.umary.edu?
During student verification, you will receive a card that has your my.umary.edu ID and password. Once logged in, choose the Student tab and then choose the Student Resources on the left-hand side to view the Student Guide posted for your convenience.

4. Do I need to bring my own computer and printer to campus?
It is recommended that you bring your own computer and printer, but it is not necessary. We have several computer labs on campus with printers for student use.


5. Do I need a notebook or a desktop computer?

The choice is dictated by your personal preference.

6. Do I need a new computer?
No, click recommended requirements for information.

7. What operating system do you recommend?
Any version of Microsoft Windows XP or Vista will work fine. Click recommended requirements for information.

8. Do I need any other software? 
If you are going to use your own computer, we recommend that you have Microsoft Word and antivirus software. Click here for other recommended software.

NOTE:
 It is important that student computers have antivirus software installed, and that students know how to keep their antivirus software up to date. (Student broadcast of virus e-mails may lead to their computers being disconnected from our campus network.)


9. How do I get my computer connected?
Click Internet Access for more information.

10. How do I get wireless access on my laptop?

Click Internet Access for more information.

11. What about support?

The university is responsible for providing broadband Internet access from each room for each individual. Students are responsible for their own computers, peripherals, and patch cables that connect to the Internet port. Please refer to the recommended requirements for a list of items for which the student is responsible.

12. Wireless works but the wired connection does not.
Turn wireless off for now and re-enable when done.

1) Verify that the network connection is enabled: At the bottom right of your screen there is an icon that looks like two computers – Is there a red x on the icon? If yes, right-click the icon and choose enable. Try the Internet.

2) Choose Start – Control Panels – Classic View – Network and Sharing - Are there multiple network connection? If yes, follow the listing below:
 
Disable and re-enable the network connection refer to step 1. Try the Internet and check for multiple connections.
Repair the network connection:  right-click the icon and choose Diagnose and Repair then follow the screens. Try the Internet

3) Shut PC/Laptop down - Unplug the network cable from the PC/Laptop - Turn PC/Laptop back on - Login and wait until all services and programs have loaded - Plug the NIC cable back in wait 1 minute and try the Internet.
4) Open Internet Explorer –Choose  Tools - Internet Options - Connections Tab - Lan Settings - Deselect Automatically detect settings. Choose Apply and OK - Close Internet Explorer and reopen then try the Internet.
5) Disable your Antivirus and try. Enable if it does not help.
6) Install the Current Operating System Updates on the PC/Laptop: Go to an area that has wireless access and open Internet Explorer – Choose Tools and Windows Updates.




Click Technology Services at the University of Mary for more information.








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